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FAQs/ Useful Information

Why should I choose Windsor Hills Resort Orlando?
• In our experience Windsor Hills resort Orlando is quite simply the best location! After looking at many other resorts in the Orlando area we settled on Windsor Hills as the best by far for us to buy a condo. We stay in the condo ourselves regularly and think the facilities are second to none!
• The Windsor Hills resort Orlando is just 2 miles from the entrance to Disney World. There is a shortcut route from the Sherberth Road turning of US 192 that takes you right to Animal Kingdom. Seaworld is about 15 minutes away, Universal is about 20 minutes.
• Windsor Hills resort is set in beautiful, peaceful countryside, with the acclaimed Mystic Dunes golf resort right next door. Shuttle services are available from the resort to Disney and other main attractions.
• You will love Windsor Hills resort Orlando.

What is the maximum occupancy?
• Our 2 bed condo at Windsor Hills Orlando can take a MAXIMUM of 6 guests. This is due to Florida state fire and hotel regulations.

How can I check on availability of your condo?
• The availability calendar is kept up to date so you can see very quickly if your preferred dates are available.
How do we book/ reserve the condo?
• To rent our luxury 2 bed condo at Windsor Hills resort Orlando, just e-mail us with your request by clicking on the “Contact us” icon at the top of the page.
• OR complete the enquiry form on the Booking page.
• Your reservation will be confirmed once you have completed and returned the rental agreement and paid your deposit. Your final payment must be made 6 weeks prior to your arrival.

Where do we pick up the keys to the condo?
• We like to make things easy for you when you rent our condo! No need to visit the management company first.
• There is a lockbox containing the keys next to the front door. A lockbox key code will be provided to you prior to arrival.
• Full instructions will be provided once your final payment is made.

What if I something is not working in the condo?
• You will be provided with an emergency number to call. The property management company's information is also provided in the information book inside of the unit.

What time do we check out?
• To allow time for cleaning of the condo, checkout time is 10:00AM.
Simply return the keys to the unit lockbox.

What is provided in the condo?
Our Windsor Hills resort Orlando condo has the following:
• Free phone calls are provided within the USA and Canada. All calls to other countries will require the use of a calling/ phone card.
• High speed internet access for free. You will need to bring your own laptop.
• DVD player.
• Cable television in the lounge and in each bedroom.
• Sony PlayStation2 in the second bedroom.
• Fully equipped kitchen with washer and dryer.
• All linens, including pool towels.
• The management company can rent out a high chair and / or pack & play crib / cot.

Any restrictions?
• Smoking and pets are not allowed.
• We do not allow BBQs in our condo/ on our lanai.

Safety/ security considerations?
• Windsor Hills resort Orland is a gated community with 24-hour security at the front gate.

Is the condo cleaned daily?
• No, our condo is cleaned before you arrive and after you leave.

Are all the wonderful amenities free?
• Yes! However, you will need a security Guest card for access to the clubhouse and swimming pool at Windsor Hills Resort.
• You obtain the cards, from the Windsor Hills Resort Welcome Desk located in the clubhouse. Each card requires a $6 deposit (refundable upon return).
• Tennis / golf / basketball / volleyball courts, are all completely free for you to use; you will need to give refundable deposit to borrow clubs/ rackets/ balls etc.
Where are the nearest supermarket/ restaurant?
• The Formosa Gardens Plaza on Irlo Bronson Highway (US 192) has a Winn-Dixie supermarket as well as several restaurants. It is just West of Old Lake Wilson Road.
• Further West on the US 192 is Publix.